**** BEGIN LOGGING AT Tue Feb 11 02:59:58 2020
Feb 11 11:03:49 <dTal> Cool. Planet support are offering me a new keymat.
Feb 11 11:07:39 <dTal> Oh snap.
Feb 11 11:08:03 <dTal> I don't think it's the keymat. I swapped my Z key and my E ke
Feb 11 11:08:49 <dTal> E key, and whichever key the E keycap is on has the same annoying behaviour. So they *keycap* is faulty, not the mat.
Feb 11 11:08:56 <dTal> I didn't expect that.
Feb 11 11:09:15 <dTal> There's 0 perceptible difference.
Feb 11 11:52:32 <Kero> well, I got worse news for my spilled water. they only do full unit replacement on spillage. At 300 bucks, still a whole lot cheaper than a new unit. I understand it, but still.
Feb 11 11:55:48 <akik> a new one is usd 1032
Feb 11 11:56:45 <Kero> It's been 48 hours and several keys are definitely 'dead'. So I'll have to decide to buy a new one (Cosmo, then), or accept their offer.
Feb 11 11:57:29 <Kero> The sane thing is to accept their offer. But my travel schedule messes things up.
Feb 11 12:12:11 <rasva> Kero: how long did you wait for their response?
Feb 11 12:13:20 <Kero> 1 working day.
Feb 11 12:14:33 <rasva> OK, I am waiting for their response more than a week (faulty touchscreen), so it seems I have to start scream on them
Feb 11 12:23:36 <Kero> I mailed themat hello atplanetcomdot codotuk
Feb 11 12:49:42 <rasva> yes I did that
Feb 11 12:50:01 <rasva> looks like your issue was an easy one for them
Feb 11 13:01:36 <Kero> yeah.
Feb 11 13:39:13 <dTal> I don't know what to do now
Feb 11 13:39:31 <dTal> I'm grateful for their keymat offer, but I think it's a key issue
Feb 11 13:39:49 <dTal> how
Feb 11 13:40:22 <dTal> can the tolerances be so tight that between two seemingly identical keycaps, one works and one doesn't?
Feb 11 15:15:25 <Kero> Dunno. Does the key work without the cap, when you use your finger directly on the rubber mat?
Feb 11 15:16:28 <Kero> You tempt me to try different caps and see if that fixes my keys... but it would so unexpected/coutnerintuitive
Feb 11 15:18:33 <Kero> no such luck
Feb 11 16:06:58 <dTal> Yeah, the key works without the mat, kindaa.
Feb 11 16:08:19 <dTal> So weird. Swapping 'e' with right shift, and now both keys work perfectly satisfactorily.
Feb 11 16:08:33 <dTal> Some interaction between the keycap and the mat.
Feb 11 16:08:56 <dTal> The feel of the right shift key in the 'e' position is a lot better as well, more "clicky"
Feb 11 16:09:16 <dTal> and yet I am unable to find any difference between the keycaps with a pair of precision calipers.
Feb 11 16:33:39 <dTal> Ah, maybe cracked it.
Feb 11 16:33:54 <dTal> The stems on the bad key caps are 0.1mm shorter.
Feb 11 16:49:29 <Kero> my ESC and space cap still work, but fall off if I hold the unit upside down. That is, the spacebar is held to the unit by the metal thingy.
Feb 11 16:49:52 <Kero> Seems I'm not the only one with that problem.
Feb 11 16:50:09 <Kero> at least I found 1 report for the ESC key specifically.
Feb 11 16:51:53 <Kero> and the TAB circle in the rubber mat has practically come loose. Would that be the key I use most? With most force?
Feb 11 16:52:17 <Kero> oh well, going to send the unit over, they may as well look at that.
Feb 11 16:54:34 <dTal> I had to repair my spacebar out of the box.
Feb 11 16:54:44 <dTal> One of its clips was broken.
Feb 11 16:56:08 <dTal> Fortunately it wasn't completely detached, and a bit of sculpting with a warm soldering iron soon restored it.
Feb 11 17:44:40 <Kero> spontaneously started the inifinite loop again. That hadn't happened during the 2nd day after spillage. Removes any doubt about replacement.
Feb 11 17:46:17 <Kero> now that puzzle again how to shut it off...
Feb 11 19:35:20 <rasva> OK, so I sent to PC another email about faulty touch screen (after 14 days with no response)
Feb 11 19:50:53 <davedoom> I had to poke them several times.  I did get a RMA eventually.
Feb 11 19:51:06 <davedoom> I put the machine in the mail today.
Feb 11 19:59:26 <rasva> davedoom: did you replied to same support ticket or you crated new one?
Feb 11 20:00:13 <rasva> *created
Feb 11 20:00:38 <davedoom> First as far as I know there is not ticketing system.  I opened a "trouble report" and I sent several emails. There is no "escalation" and no trouble ticket system that I have detected.
Feb 11 20:02:46 <rasva> well in the automated email response I got request number, to which I can reply. So I mean if you sent new emails, or you forwarded/replied previous ones
Feb 11 23:57:23 <dTal> The list of NTP servers my Cosmo is attempting to contact is astonishingly long, and includes some deeply anonymous looking IPs
**** ENDING LOGGING AT Wed Feb 12 03:00:33 2020