**** BEGIN LOGGING AT Fri Nov 16 02:59:58 2012
Nov 16 13:07:45 <richie_> hello
Nov 16 13:08:09 <richie_> I need some help, anyone available?
Nov 16 13:09:27 <richie_> So preware is giving me an error message status unknown and I. Running web os 3.0.5
Nov 16 13:09:56 <richie_> please help?
Nov 16 13:13:29 <richie_> anyone hre to help me?
Nov 16 13:22:41 <morphis> richie_: you should better try later, most people are in PDT
Nov 16 13:23:22 <richie_> Does this mean they are out of hoirs?
Nov 16 13:23:29 <richie_> different time zone
Nov 16 13:28:41 <morphis> yes
Nov 16 13:28:59 <richie_> Thanks I will try later
Nov 16 13:30:35 <morphis> np
Nov 16 14:47:35 <richie_> hi all
Nov 16 14:48:05 <richie_> anyone available to answer my question above?
Nov 16 14:49:28 <richie_>  preware is giving me an error message status unknown and I. Running web os 3.0.5
Nov 16 14:50:49 <richie_> error-message status unknown - also patches not loading?
Nov 16 14:59:11 <richie_> hello anybody available?
Nov 16 15:17:42 <richie_> hello
Nov 16 15:17:52 <richie_> I need some help please?
Nov 16 15:18:21 <richie_> Anyone available ?
Nov 16 15:38:15 <ka6sox-away> missed me by *that* much
Nov 16 15:43:16 <richie_> hi
Nov 16 15:43:38 <richie_> anybody here to help me?
Nov 16 15:44:20 <richie_> no?
Nov 16 15:44:31 <richie_> great support
Nov 16 15:44:36 <richie_>  I must sau
Nov 16 15:45:22 <ka6sox-away> richie_, you are impatient...
Nov 16 15:45:44 <ka6sox-away> I haven't had my coffee but I will attempt to help...what is the issue?
Nov 16 15:46:20 <richie_> Is that so, I,ve been on here all morning thank you, I am in ireland maybe fifferent time zone
Nov 16 15:46:49 <richie_> my problem I'm running webos 3.0.5 and preware is not working
Nov 16 15:46:57 <richie_> I'm getting the error
Nov 16 15:47:05 <richie_> message status unknown
Nov 16 15:47:16 <richie_> And no patches
Nov 16 15:47:58 <richie_> your help is greatly appreciated as preware has not worked for a long time now
Nov 16 15:48:13 <ka6sox> are you using LunaCE?
Nov 16 15:48:34 <richie_> I have reinstalled preware several times with webos quick install
Nov 16 15:49:31 <richie_> The only luna I can see is the luna restart in preware
Nov 16 15:50:15 <richie_> I have internaz pro installed as well
Nov 16 15:50:20 <ka6sox> did you install LunaCE?
Nov 16 15:51:22 <ka6sox> richie_, ^^
Nov 16 15:51:28 <richie_> yes
Nov 16 15:51:52 <richie_> I have just installed luna manager
Nov 16 15:52:03 <ka6sox> which version of Preware have you got installed?
Nov 16 15:52:38 <richie_> 1.9.12
Nov 16 15:52:55 <ka6sox> have you done a luna-restart?
Nov 16 15:53:24 <richie_> I have tried several times to no avail
Nov 16 15:53:46 <ka6sox> please turn OFF the touchpad, then turn it back on...
Nov 16 15:54:04 <ka6sox> I will need the version of LunaCE you are running to further diagnose this.
Nov 16 15:54:22 <richie_> ok I'm doing that no, you will loose me here in chat for a few minutes
Nov 16 15:54:50 <richie_> talk to you in a few ka6sox
Nov 16 15:54:55 <ka6sox> wait please
Nov 16 15:54:59 <richie_> ok
Nov 16 15:55:12 <ka6sox> while we are at it lets get some more information:
Nov 16 15:55:32 <richie_> yes go ahead
Nov 16 15:55:39 <ka6sox> what applications do you have open while you are trying to work with preware?
Nov 16 15:56:01 <richie_> none what so ever
Nov 16 15:56:21 <richie_> just the internet perhaps
Nov 16 15:56:26 <ka6sox> good.
Nov 16 15:56:52 <ka6sox> have you recently made any changes with adding alpha/beta feeds?
Nov 16 15:57:00 <ka6sox> (or deleting)
Nov 16 15:57:42 <richie_> I just ran a script recently to add beta feeds as a solution to fixing my preware problem
Nov 16 15:57:56 <ka6sox> what script?
Nov 16 15:59:19 <richie_> script to enable beta testing feeds on webos-internals.org.wiki,Testing_Feeds
Nov 16 15:59:34 <ka6sox> where did you get that script?
Nov 16 15:59:50 <ka6sox> what url?
Nov 16 16:00:38 <richie_> http://Www.webos-internals.org/wiki/Testing_Feeds
Nov 16 16:01:37 <richie_> half way down the page, but preware was broken before I done this
Nov 16 16:02:51 <ka6sox> richie_, the guy who can help with this is currently sleeping (2:32am his time)
Nov 16 16:03:26 <ka6sox> since it doesn't make any sense to me that you would be seeing this unless you have some kind of database corruption
Nov 16 16:03:29 <richie_> There is not a round the sun system in operation
Nov 16 16:03:45 <ka6sox> we are ALL volunteers
Nov 16 16:03:55 <ka6sox> nobody is paid to be up 24/7 to answer calls.
Nov 16 16:04:20 <ka6sox> we aren't a "company"
Nov 16 16:04:50 <richie_> ok I understand, it frustrating as this is what I was told the last time, support was in the pdt timezone
Nov 16 16:05:34 <richie_> It is 16.05 here
Nov 16 16:05:36 <ka6sox> he was referring to me waking up (which I did) as I was probably the next opportunity to get someone to help you.
Nov 16 16:05:39 <ka6sox> yes, I know
Nov 16 16:06:13 <ka6sox> I was up working on things @ 2am my time last night...got up 6hrs later to your issue and have been trying to help...
Nov 16 16:06:48 <richie_> yes you are great, this is a step forward for me
Nov 16 16:07:10 <richie_> So when do you advise I should come back?
Nov 16 16:07:16 <ka6sox> richie_, can you leave the TP On a touchstone and wait for an answer?
Nov 16 16:07:23 <ka6sox> or plugged in?
Nov 16 16:07:40 <ka6sox> the longer you can stay online the more likely an answer will come
Nov 16 16:08:32 <richie_> You see I don't have a touchstone, I can leave it plugged in here and stay connected to this chat room or will I get timed out
Nov 16 16:09:18 <richie_> yes I will stay here and check for messages every so often,
Nov 16 16:09:37 <richie_> my email is richie_lyons@yahoo.ie
Nov 16 16:09:39 <ka6sox> the web gateway is pretty good...as long as your TP doesn't "sleep" which if plugged in it probably won't
Nov 16 16:10:10 <ka6sox> okay I need to get some breakfast before driving an hour in the rain (people here don't know how to drive in the rain)
Nov 16 16:10:34 <richie_> Thanks for your help, are you in america?
Nov 16 16:12:23 <ka6sox> I am currently in North America but heading to the pacific plate in about 20 minutes
Nov 16 16:14:08 <ka6sox> you could also try the webosnation.com forums as well to ask or see if this has been answered.
Nov 16 16:14:20 <ka6sox> bbl...f00d
Nov 16 16:53:46 <richie_> hello
Nov 16 17:09:09 <richie_> Hello anybody available please
Nov 16 17:09:26 <PatrickC> richie_: i might be able to help
Nov 16 17:09:28 <PatrickC> whats up?
Nov 16 17:09:51 <richie_> hi there having trouble with preware
Nov 16 17:10:16 <richie_> getting error- message status unknown
Nov 16 17:10:48 <richie_> see my above posts Patrick
Nov 16 17:12:25 <PatrickC> richie_: seems like theres a lot, mind posting a synopsys of it?
Nov 16 17:14:49 <richie_> 15:43] <richie_> anybody here to help me? [15:44] <richie_> no? [15:44] <richie_> great support [15:44] <richie_>  I must sau [15:45] <+ka6sox-away> richie_, you are impatient... [15:45] <+ka6sox-away> I haven't had my coffee but I will attempt to help...what is the issue? [15:45] == ka6sox-away has changed nick to ka6sox [15:46] <richie_> Is that so, I,ve been on here all morning thank you, I am in ireland maybe fifferent
Nov 16 17:15:14 <PatrickC> richie_: not like that :)
Nov 16 17:15:18 <PatrickC> a synopsys of the issue
Nov 16 17:15:22 <richie_> ok
Nov 16 17:15:56 <richie_> after updating to 3.0.5 preware stopped working for me
Nov 16 17:16:11 <PatrickC> ok, how did preware stop working?
Nov 16 17:16:17 <richie_> I have used webos quick install
Nov 16 17:16:32 <richie_> to reinstall
Nov 16 17:17:01 <richie_> after I updated to webos 3.0.5 all patches stopped loading
Nov 16 17:17:33 <Garfonso> how did you update to 3.0.5 that you needed to reinstall preware?
Nov 16 17:17:39 <richie_> when I go to view patches none are there at all
Nov 16 17:17:51 <PatrickC> richie_: http://forums.webosnation.com/webos-internals/310339-preware-not-working-after-3-0-5-update-patches-category-missing.html
Nov 16 17:18:33 <richie_> I will check, I just got to step out for a few minutes
Nov 16 17:18:39 <richie_> thanks for support
Nov 16 17:18:57 <richie_> you might be around when I get back
Nov 16 17:19:00 <richie_> cheers
Nov 16 18:05:15 <richie_> hello
Nov 16 18:06:35 <richie_> anyone available for preware support please?
Nov 16 18:08:16 <richie_> ?
Nov 16 18:08:50 <richie_> hello
Nov 16 18:12:05 <richie_> anyone here?
Nov 16 18:16:11 <richie_> hello I need some help from ye preware gurus
Nov 16 18:19:30 <richie___> hello
Nov 16 18:19:54 <richie___> anyone available please?
Nov 16 18:22:10 <richie___> hi
Nov 16 18:23:23 <richie___> nobody
Nov 16 18:24:24 <richie___> this is great
Nov 16 18:27:01 <richie___> hello
Nov 16 18:28:23 <Aardvarkeng> As stated before you need to be patient.  The support is not "On Call" and thus sometimes requires a little time.
Nov 16 18:29:18 <richie___> I have been on ther sice 3 o clock today
Nov 16 18:29:28 <richie___> it is now 6.30
Nov 16 18:30:09 <richie___> what does it take
Nov 16 18:30:44 <Aardvarkeng> I understand that it might seem that there is no support, but many ppl are from different timezones, and aren't alweays available.  Also some at work, on mobile, etc...
Nov 16 18:31:27 <richie___> I know all of this, it just seems impossible to get answers
Nov 16 18:31:53 <richie___> I been researching my iss for a long time now
Nov 16 18:33:03 <richie___> all I need is someanswers as to why preware is giving me error - message status unknown after updating to webos a long time ago
Nov 16 18:33:39 <richie___> I have no patfhes at all and preware is empty
Nov 16 18:34:00 <richie___> Touch pad is useless without preware
Nov 16 18:34:50 <richie___> I have tried restarting luna and reinstalled preware many time
Nov 16 18:35:15 <izzy84075> Did you look at the link PatrickC posted for you earlier?
Nov 16 18:35:37 <richie___> I cannot see it as my session timed out
Nov 16 18:35:46 <izzy84075> http://forums.webosnation.com/webos-internals/310339-preware-not-working-after-3-0-5-update-patches-category-missing.html
Nov 16 18:36:12 <richie___> thank you check this now
Nov 16 18:37:38 <richie___> yes I have looked through this
Nov 16 18:38:28 <richie___> I have ran the the scripts for the beta testing feeds
Nov 16 18:44:45 <izzy84075> Dunno then, sorry.
Nov 16 18:45:12 <richie___> can anyone else suggest anything?
Nov 16 18:57:27 <richie___> I'll be back
Nov 16 20:04:11 <richie_> hi all I'm back, anyone available to look into my issue?
Nov 16 20:11:52 <richie_> ?
Nov 16 20:11:54 <richie_> ?
Nov 16 20:11:55 <richie_> ?
Nov 16 20:11:57 <richie_> ?
Nov 16 20:14:40 <scoutcamper> Patience grasshopper
Nov 16 20:14:47 <scoutcamper> we are all volenteers....
Nov 16 20:15:51 <scoutcamper> there is someone who can answer your questions, buti dont expect him to be awake for 2-4hrs from now
Nov 16 20:23:48 <ka6sox-away> scoutcamper|away, you can't keep stealing my lines...
Nov 16 20:43:55 <rob__> hello
Nov 16 20:44:24 <rob__> support is needed for preware, please help?
Nov 16 20:44:43 <ka6sox-away> please state the nature of help needed...
Nov 16 20:46:13 <rob__> preware is not loading
Nov 16 20:46:59 <rob__> I'm getting the error- message status unknown
Nov 16 20:47:13 <rob__> no patches are available
Nov 16 20:47:34 <rob__> preware ver 1.9.12
Nov 16 20:48:11 <rob__> have used webos quickinstall to reinstall preware and also restart luna
Nov 16 20:48:40 <ka6sox> seems to be a rash of this...
Nov 16 20:48:54 <rob__> also have run the scrpit to enable beta test feeds and no joy
Nov 16 20:48:54 <ka6sox> where are you located?
Nov 16 20:49:16 <rob__> also added the 3.0.4 pathes manually and to no avail
Nov 16 20:49:25 <rob__> ireland
Nov 16 20:49:33 <ka6sox> yes, richie...we know
Nov 16 20:49:51 <rob__> cool
Nov 16 20:50:08 <rob__> :-)
Nov 16 20:52:52 <rob__> so any updates for me?
Nov 16 20:53:27 <ka6sox> um...no?
Nov 16 20:54:20 <scoutcamper> ka6sox, thats not your line, its a line from a 70's tv show :P
Nov 16 20:55:14 <ka6sox> copyright has expired :P
Nov 16 20:55:42 <scoutcamper> heh
Nov 16 20:58:08 <rob__> ha ha
Nov 16 20:58:29 <Brybry> maybe try uninstalling/reinstalling preware from a method that isn't webos quickinstall and then a full reboot
Nov 16 20:59:23 <rob__> ok, is there a stand alone way of installing, any links for me? Please
Nov 16 21:00:10 <scoutcamper> use the palm sdk to install using palm-install <preware ipk>
Nov 16 21:00:21 <scoutcamper> thats the way i have done it since day 1
Nov 16 21:00:52 <Brybry> http://www.webos-internals.org/wiki/Application:Preware steps for a bunch of different methods
Nov 16 21:01:31 <Brybry> sorry I can't be of more help :( preware specifics aren't really my area
Nov 16 21:03:04 <rob__> ok
Nov 16 21:03:21 <rob__> I'll check it out, thanks
Nov 16 21:23:52 <rob__> I have tried all of the methods of install and still no joy
Nov 16 21:37:13 <rob__> anyone else got an idea?
Nov 16 21:40:50 <rob__> I installed preware using the linux cmd line
Nov 16 21:41:00 <rob__> now I cannot delete
Nov 16 21:41:22 <rob__> someone give me the command to removeit please
Nov 16 21:44:55 <Brybry> if it was palm-install then you just use palm-install -r org.webosinternals.preware I think
Nov 16 21:47:02 <rob__> I will try that
Nov 16 21:47:20 <Brybry> or just uninstall like you uninstall anything else from the app area by holding your finger over it for a few seconds and clicking the X that appears
Nov 17 00:24:13 <richie_> hello, I'm back
Nov 17 00:25:06 <richie_> anyone available to help
Nov 17 00:48:23 <rwhitby> pity richie isn't here ...
Nov 17 00:49:15 <Brybry> lol
Nov 17 00:49:32 <Brybry> yeah, I feel kind of bad for the guy :(
**** ENDING LOGGING AT Sat Nov 17 03:00:00 2012